Cancellation & Refund Policy

1. Overview

This policy outlines how cancellations and refunds are handled across Entries Ignite services. We aim to be transparent and fair — no hidden charges, no surprise add-ons, and no lock-in periods beyond what's stated here.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

• Service has not yet commenced and no expert time or filing has been initiated.
• A duplicate payment was made in error.
• We are unable to deliver the requested service due to a limitation on our end.

3. Non-Refundable Situations

Refunds are generally not available once:

• Work has commenced — including document drafting, government filings, or expert consultation time already spent.
• A government fee, stamp duty, or statutory payment has already been remitted to an authority on your behalf.
• The service has been fully delivered and documents or filings have been completed.

4. Cancellation of Recurring Services

Monthly or recurring services (such as bookkeeping, payroll, or compliance management) can be cancelled with 30 days' written notice before the next billing cycle. Fees already billed for the current cycle are non-refundable, but no further charges will apply after cancellation takes effect.

5. Refund Process & Timelines

Approved refunds are processed to the original payment method within 7–10 business days via Razorpay. You'll receive a confirmation once the refund has been initiated.

To request a refund, contact our support team with your order details and the reason for the request — we review every case individually.

6. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes in our services or applicable regulations. The latest version will always be available on this page.